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Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters
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Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters - libro nuevo

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to… Más…

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - libro nuevo

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald''s trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to… Más…

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Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life by Robin Leidner - Robin Leidner
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Robin Leidner:
Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life by Robin Leidner - libro usado

ISBN: 9780520085008

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to … Más…

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Robin Leidner:
Fast Food, Fast Talk : Service Work and the Routinization of Everyday Life - Pasta blanda

1993, ISBN: 9780520085008

Pasta dura

[ Edition: first ]. Fair Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Torn pages: YES ] Publisher: Villard Pub Date: … Más…

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Leidner, Robin:
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life - Pasta blanda

1993, ISBN: 0520085000

[EAN: 9780520085008], Gebraucht, sehr guter Zustand, [SC: 2.99], [PU: University of California Press], GENERAL, SOCIOLOGY, SOCIAL SCIENCES, NONFICTION, BOOKS / POLITICAL SCIENCE LABOR & I… Más…

NOT NEW BOOK. Gastos de envío: EUR 2.99 Studibuch, Stuttgart, Germany [70002967] [Rating: 4 (von 5)]

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Detalles del libro
Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work.Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance.The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture.Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Detalles del libro - Fast Food Fast Talk by Robin Leidner Paperback | Indigo Chapters


EAN (ISBN-13): 9780520085008
ISBN (ISBN-10): 0520085000
Tapa dura
Tapa blanda
Año de publicación: 1993
Editorial: Robin Leidner
278 Páginas
Peso: 0,399 kg
Idioma: eng/Englisch

Libro en la base de datos desde 2007-11-11T07:41:35+01:00 (Madrid)
Página de detalles modificada por última vez el 2023-07-25T15:04:11+02:00 (Madrid)
ISBN/EAN: 9780520085008

ISBN - escritura alterna:
0-520-08500-0, 978-0-520-08500-8
Mode alterno de escritura y términos de búsqueda relacionados:
Autor del libro: leidner, fast, robin puy, hamburger, mcdonald
Título del libro: fast food, everyday food, fast work, talk work, new food for life, self service, second life, one life not enough, life and work, his way life


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