

2014, ISBN: 9789703509119
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Viva Books, 2007. First edition. Softcover. New. This book shows you how to be wildly successful and accelerate your sales in any economic climate. Debbie Bermont reveals the Business S… Más…
Viva Books, 2007. First edition. Softcover. New. This book shows you how to be wildly successful and accelerate your sales in any economic climate. Debbie Bermont reveals the Business Success FormulaTM that is timeless, universal and will work for you no matter which way the economy is headed. Youâll get simple language with a powerful message. This formula works for the start-up company, for someone whoâs been in business for years, for the sales professional who is trying to get more sales and for large corporations. The Business Success FormulaTM helps ⢠Start-up companies build a loyal customer base and become profitable in the first year. ⢠Successful companies advance sales growth at an accelerated speed ⢠Floundering companies get back on track to market leadership The three principles behind the formula are the same for every company. Once you understand how they work and put them into practice, you will see that the applications are universal and the impact on your sales will be incredible. Contents: Introduction ⢠The business success formulaTM ⢠Principle #1: Develop an internal prosperity consciousness ⢠What you focus on becomes your reality ⢠Adopt an outrageous business growth mindset ⢠If you want to play big you have to think big ⢠Mastering the art of manifesting ⢠Chapter Summaries ⢠Principle #2: Align yourself only with people who want to buy your products and services ⢠The Exponential power of Alignment ⢠Understanding the alignment process ⢠The four steps to aligning your business ⢠Use the alignment process to get qualified prospects to identify themselves ⢠Chapter Summaries ⢠Principle #3: Develop lifetime relationships with people who are aligned with your business ⢠Every connection no matter how large or how small makes a difference ⢠The four principles of connection ⢠Creating an exceptional first impression ⢠My grandfatherâs recipe for building lifetime relationships ⢠Follow upâThe easiest way to make a sale ⢠Building strong customer relationships isnât rocket science ⢠The 7/11 rule that could hurt or help your business ⢠Chapter Summaries ⢠Conclusion Printed Pages: 220., Viva Books, 2007, Kogan Page Limited/Viva Books, 2009. First edition. Softcover. New. The Art of Creative Thinking will help you to develop your powers as a creative thinker. Using examples of entrepreneurs, authors, scientists and artists, John Adair illustrates a key aspects of creativity in each chapter. Stimulating and accessible, this book will help you to: ⢠understand the creative process; ⢠overcome barriers to new ideas; ⢠sharpen your analytical skills; ⢠listen, look and read with a creative attitude; ⢠make time to think; ⢠become more confident in yourself as a creative person; ⢠think creatively about your life. The Art of Creative Thinking will help you to find inspiration and become more creative when your personal or professional life calls for new ideas. Contents: Introduction ⢠On human creativity ⢠Use the stepping stones of analogy ⢠Make the strange familiar and the familiar strange ⢠Widen your span of relevance ⢠Practise serendipity ⢠Chance favours only the prepared mind ⢠Curiosity ⢠Keep your eyes open ⢠Listen your ideas ⢠Reading to generate ideas ⢠Keep a notebook ⢠Test your assumptions ⢠Make better use of your Depth Mind ⢠Do not wait for inspiration ⢠Sharpen your analytical skills ⢠Suspend judgement ⢠Learn to tolerate ambiguity ⢠Drift, wait and obey ⢠Sleep on the problem ⢠Working it out ⢠Think creatively about your life ⢠Appendix A: Checklist: Have you analysed the problem? ⢠Appendix B: Checklist: Are you using your Depth Mind? ⢠Appendix C: Answers to quiz questions and exercise on pages 10-12 and 63 ⢠Index Printed Pages: 144., Kogan Page Limited/Viva Books, 2009, Kogan Page Limited/Viva Books, 2008. 2nd edition. Softcover. New. This fully updated second edition of Public Relations Strategy is designed to challenge readers, introducing them to the intense discussion that is currently taking place on the nature of public relations and its role in developing and supporting management strategy. The book links models and theories of strategic management to the PR function and includes the way in which globalization and the internet are shaping and changing organizational PR strategy. Public Relations Strategy is aimed at seasoned public relations practitioners and students who, although aware of the tactical requirements of the profession (for example media relations, trade shows, publicity events, external publication production), struggle with issues related to overall corporate policies and planning. The book divides into eight key areas: ⢠the nature of PR as strategic management; ⢠the professional role of PR within organizations; ⢠how organizations attain and maintain their reputations; ⢠the role of internal communication as a human resource strategy; ⢠how PR is integrated into marketing plans; ⢠issues around PR planning and control; ⢠the social science research methods available to PR professionals; ⢠managing ethics in strategic and operational PR programming. Complete with new, international case studies illustrating the links between PR and strategic management, this title will be a useful addition to the thinking practitionerâs library, as well as an invaluable learning tool for students undertaking undergraduate, postgraduate or professional examinations in PR and related disciplines. Contents: Not âJustâ Public Relations: PR strategy in a management context ⢠What is strategy? ⢠Power and influence ⢠Public relations and organizational culture ⢠Best practice ⢠Corporate communication academic models ⢠Semantics ⢠Operational strategy ⢠The feedback cycle ⢠Control vs co-dependency ⢠Campaign: PSA Peugeot Citroën, Spain ⢠Reflection ⢠PRâs Place on the board: a core governance role ⢠Top-down, bottom-up communication ⢠From function to strategy ⢠Cognitive dissonance: coping with conflict ⢠The CEO as cultural icon ⢠Performance assessment ⢠Assessing future performance ⢠Tangible and intangible assets ⢠Reputation vs the Operating and Financial Review ⢠Strategic alliances ⢠Campaign: TAASA, USA ⢠Reflection ⢠Reputation Management: a celebrity-driven society ⢠Corporate image ⢠Image and branding ⢠Corporate identity ⢠Visual identity ⢠Semiotics: logos and livery ⢠Substance vs style ⢠Reputation ⢠Campaign: Standard Bank, South Africa ⢠Reflection ⢠Internal Communication and PR: employees as ambassadors ⢠Mayhem vs morale ⢠Privacy and confidentiality ⢠Communication as a core competency ⢠Communicating change ⢠Change development plans ⢠Fairness vs flexibility ⢠Communication as team effort ⢠Campaign: Edelman Public Relations Worldwide, USA ⢠Reflection ⢠Beyond âCustomer is Kingâ: sales and marketing promotion ⢠Conceptual authenticity ⢠Knowledge and skill ⢠Value-added and IMC ⢠Competitive advantage ⢠Customer relations ⢠Business-to-business relations ⢠Web analysis and evaluation ⢠Efficiency vs effectiveness ⢠Tools and techniques ⢠Promotion performance ⢠Performance gaps ⢠Marketing vs manufacturing ⢠Campaign: 3M, USA ⢠Reflection ⢠Media Relations: a borderless world view ⢠Mass communication ⢠Rhetoric vs reality ⢠Message modelling ⢠Think global, act local ⢠Todayâs future ⢠Campaign: Royal Caribbean International, USA ⢠Reflection ⢠Research Methods: measures and motives ⢠Art vs science ⢠Validity and reliability ⢠Balanced scorecard ⢠Narrative methods ⢠Intertextuality analysis ⢠PR as a social science ⢠Campaign: Marriott Hotel Group, Indonesia ⢠Reflection ⢠The Ethical Dimension: a moral imperative ⢠PR vs propaganda ⢠Ethical evaluation ⢠Campaign: The Printed Pages: 160., Kogan Page Limited/Viva Books, 2008, Viva Books, 2008. First edition. Softcover. New. Etiquette expert, Jana High, applies the most up-to-date information on etiquette to the high-tech world in a humorous, concise and clear manner. Inside you will find : Intro to E-mail Etiquette Basics of E-mail Etiquette Common E-mail Faux Pas to Avoid Advanced E-mail Considerations International E-mail Instant Messaging Emoticons Fax Finesse Cell Phone Courtesies Telephone Protocol Voice Mail Speakerphone Savvy and Conference Call Courtesy Travelling with Electronic Equipment When Itâs All Said And Done Contents: Introduction ⢠CHEPTER 1: Introduction to E-mail etiquette CHEPTER 2: The basics of E-mail etiquette CHEPTER 3: Common E-mail faux pas to avoid CHEPTER 4: Advanced e-mail considerations CHEPTER 5: International E-mail CHEPTER 6: instant messaging CHEPTER 7: Emoticons CHEPTER 8: Fax finesse CHEPTER 9: cell phone courtesies CHEPTER 10: Telephone protocol CHEPTER 11: voice mail CHEPTER 12: Speakerphone savvy and conference call courtesy CHEPTER 13: Travelling with electronic equipment CHEPTER 14: When itâs all said and done APPENDIX 1: Emotions APPENDIX 2: Shorthand expressions APPENDIX 3: Shorthand expressions teen talk APPENDIX 4: General E-mail and internet information Printed Pages: 192., Viva Books, 2008, Kogan Page Limited/Viva Books, 2011. First edition. Softcover. New. An excellent presentation has never been more important. At work we are constantly aware of the need to keep customers on board, persuade staff or influence peers. Develop Your Presentation Skills takes a one-step-at-a-time approach to developing a belting presentation, from unpicking the original brief, understanding just what an audience wants and constructing compelling content that will keep them rapt with attention. With anecdotes and expert input to help you avoid disaster, Develop Your Presentation Skills covers all the essentials necessary to make a good presentation, including: . advice on how to build confidence . how to handle the audience . tips on maximizing room layout . visual aids . disaster recovery methods Together with exercises, case studies and top tips, Develop Your Presentation Skills is essential reading for anyone who wants to exude confidence and nail that presentation. Contents: Introduction ⢠Whatâs your motivation? ⢠Personal goal setting ⢠The presenterâs alter ego ⢠Who are you? ⢠Main elements of character ⢠Summary ⢠Where do you begin? ⢠Different types of presentation ⢠Desperately seeking speaking ⢠Summary ⢠What on earth are you going to say? ⢠Start with the audience ⢠Develop templates ⢠Topicality ⢠Active research and statistical information ⢠Individuality ⢠Using quotations ⢠Summary ⢠Itâs time to write... now! ⢠The big script ⢠Write it, learn it ⢠Notes and nudges ⢠Writing with powerpoint ⢠The five stel to good writing ⢠Summary ⢠The power of storytelling ⢠The benefits of storytelling ⢠True or false? ⢠Collecting stories ⢠How to tell a story ⢠Summary ⢠Using humour ⢠Appropriateness ⢠Are you funny? ⢠Planned versus off the cuff ⢠What to expect when you deliver a funny line ⢠Jokes versus anecdotes ⢠What to do when humour fails ⢠The art of exaggeration ⢠Topicality ⢠Summary ⢠Whatâs the point of powerpoint? ⢠PowerPoint basics ⢠Developing a PowerPoint presentation ⢠Summary ⢠Other visual aids ⢠Autocue or tele-prompt ⢠Flipchart ⢠Electronic whiteboard ⢠Summary ⢠Rehearsal ⢠Rehearsal technique ⢠Memory tips ⢠Summary ⢠Finding your voice ⢠Volume ⢠Passion ⢠Pace ⢠Umms and errs ⢠Summary ⢠Openings ⢠False starts ⢠The negative start ⢠Top tips for brilliant beginnings ⢠Summary ⢠Endings ⢠Make the ending definite ⢠Make it upbeat ⢠Make it tight ⢠Make it passionate ⢠Once youâre done ⢠Applause ⢠Summary ⢠Handling your nerves ⢠Antidote to nerves â checklist ⢠Body language ⢠Summary ⢠Handling your audience ⢠Fear of the audience ⢠Never criticise ⢠Build your skills ⢠Audience interaction ⢠Summary ⢠Question and answer sessions ⢠The downsides ⢠Tips for success ⢠Summary ⢠Getting ready - some practical aspects ⢠Appearance ⢠Equipment ⢠Summary ⢠As the moment approaches ⢠The final countdown ⢠I wasnât expecting that! ⢠Summary ⢠Progress report ⢠You are the best judge ⢠Video and review ⢠Good friends versus jealous peers ⢠Audience reaction ⢠Future bookings ⢠Formal feedback ⢠Summary ⢠What next? ⢠Beyond best practice ⢠Projection ⢠Tools of the trade ⢠Character ⢠Frequency ⢠Familiarity ⢠And finally... Printed Pages: 168., Kogan Page Limited/Viva Books, 2011, Viva Books Private Limited, 2010. Softcover. New. Description: Do you get torn between work and the kids? Course you do â we all do. Either you feel you just canât find a family-friendly job, or you work and fight to fit everything into the time you have. Maybe it all runs smoothly some days, but there are always those other days when it goes horribly wrong and your stress levels rocket. But what can you do? More than you might think, actually. Antonia Chitty is a working parent who advises many other mothers and fathers who have found ways to fit their working life around their children. She has put together a huge amount of guidance, tips and advice to help you find a job you enjoy that doesnât compromise the kids. You can choose between: ⢠A job that gives you the hours you need ⢠A hobby you can make money from at home ⢠Starting your own business ⢠The flexibility of direct selling or party planning ⢠Buying a franchise ⢠Running a web based business from home Great Ideas for Working Parents has loads of case studies to give you lots of ideas for making money, and you can hear from other parents what has and hasnât worked for them. Thereâs enough inspiration to help you choose exactly the right kind of balance for you and your family. Contents: Introduction ⢠Chapter 1: Finding ways to work ⢠Why do you want to work? ⢠When can you work? ⢠Where can you work? ⢠What are your strengths? ⢠What resources can you commit? ⢠Doing it alone? ⢠Working together ⢠Ways to work ⢠Different ways to work and your rights ⢠Chapter 2: Hobbies into business ⢠Selling collectables ⢠Cooking ⢠Knitting and sewing ⢠Art, crafts and photography ⢠Unusual hobbies ⢠Take action ⢠Chapter 3: Services ⢠From pregnancy care to teaching ⢠Personal services ⢠Domestic services ⢠Going freelance ⢠Mystery shopping ⢠Finding clients ⢠Pricing your services ⢠How to get help to retrain ⢠Chapter 4: Products ⢠Having the idea ⢠Protecting your idea ⢠Regulations and testing ⢠Manufacturing your invention ⢠Wholesaling ⢠Chapter 5: Direct selling and party plans ⢠What not to do ⢠Why not to become a rep ⢠Long term gains ⢠How to choose ⢠Research your opportunities ⢠Ways to sell ⢠Recruitment and team building ⢠How much will I make? ⢠Direct sales opportunities ⢠Chapter 6: Franchises ⢠Fees for franchising ⢠How franchisors help ⢠What you need to succeed ⢠Finding a suitable franchise ⢠Raising finance ⢠Getting out ⢠Market research ⢠Choose your franchise ⢠Setting up a franchise ⢠Chapter 7: Web-based business ⢠and other internet selling ⢠Your own online shop ⢠Chapter 8: Growing your business ⢠Do you know you want to grow? ⢠What do you need to grow? ⢠Financing growth ⢠Profit and pricing ⢠Where will you work? ⢠Trade and consumer shows ⢠Chapter 9: How to guide ⢠Check out your market ⢠Planning ⢠Finance ⢠Promotion ⢠Organise to grow ⢠Chapter 10: When youâre struggling ⢠Housework ⢠Money ⢠Time for the kids ⢠Childcare ⢠Work and home crises ⢠Work-life balance ⢠Me time ⢠When to quit ⢠One-man band? ⢠Succeeding in business ⢠Conclusion Printed Pages: 186., Viva Books Private Limited, 2010, Kogan Page/Viva Books Private Limited, 2013. 2nd edition. Softcover. New. Description: Ensuring innovation and a creative approach to new challenges is crucial to leadership success. Being able to communicate and share your ideas takes no less skill. Decision Making and Problem Solving will help you learn key techniques and models to make the right decisions with confidence. It will teach you how to: ⢠develop a framework for decision making ⢠evaluate your decisions and implement them successfuIly ⢠share decisions with others effectively ⢠generate ideas through brainstorming Using checklists, exercises and case studies, Adair provides a clear framework to find solutions, generate ideas and inspire confidence in your team - so you can spot the solution in every problem, and create ideas to rival even the best strategists. Contents: Introduction Chapter 1: Your mind at work ⢠Is your brain working now? ⢠The functions of the mind ⢠Introducing the Depth Mind principle ⢠Key points Chapter 2: The art of effective decision making ⢠Define the objective ⢠Collect relevant information ⢠Generate feasible options ⢠Make the decision ⢠Implement and evaluate ⢠Key points ⢠Chapter 3: Sharing decisions with others ⢠Your role as leader ⢠Task need ⢠Team maintenance need ⢠Individual needs ⢠The three circles interact ⢠The functions of leadership ⢠Key points Chapter 4: Key problem-solving strategies ⢠How problems differ from decisions ⢠A unified model for decision making and problem solving ⢠Asking the right questions ⢠How to approach systems problems ⢠Key points Chapter 5: How to generate ideas ⢠Brainstorming ⢠Guidelines for brainstorming ⢠How to run a brainstorming session ⢠Key points Chapter 6: Thinking outside the box ⢠Towards a more creative approach ⢠Look wider for solutions ⢠How to use your Depth Mind ⢠The creative thinking process ⢠Mental roadblocks ⢠Key points Chapter 7: Developing your thinking skills ⢠What is an effective practical thinker? ⢠Check that you are in the right field ⢠Key factors in choosing your field of work ⢠How to design your own learning strategy ⢠Key points ⢠Appendix ⢠Further reading ⢠Index Printed Pages: 104., Kogan Page/Viva Books Private Limited, 2013, Viva Books Private Limited, 2010. Softcover. New. Description: Are you a perfect parent? A yummy mummy or a delicious dad? Or are there days when you feel more like a stale, worn out shell, struggling to do the best for your child? Feed them 5-a-day, play games with them, keep their minds stimulated, bath them, read to them, wash their clothes, and still have a life of your own... Luckily, itâs perfectly possible to be a brilliant parent without being a perfect one. You just need to know all the sneaky tips, tricks and strategies that Jo Wiltshire has collected from loads of real parents. Parents who care more whether the kids are happy than whether their clothes are clean. That way youâll be able to give your child everything they need without draining yourself dry in the process. Youâll find countless clever shortcuts and real life tricks in here to help look after your baby, toddler or pre-schooler: ⢠mealtimes ⢠getting dressed ⢠manners ⢠potty training ⢠socialising ⢠messiness ⢠sibling rivalry ⢠minor illnesses ⢠grandparents ⢠holidays ⢠cleanliness ⢠baby equipment If you want a fast track to a happy family, this is it. The book that tells you how to deal with the real stuff â quickly, with humour, and in time for a cup of tea with EastEnders. Contents: Sleep: Bedtime without the blues; from cot to bed without the walkabout ⢠Food: Whatâs quick but still good for them - and how to deal with fussy eaters and vegetable haters ⢠Health: Bruises and scrapes, sniffs and coughs, teething and tears - tips for the small stuff ⢠Travel: Planes, trains and automobiles without the fuss ⢠Clothes: Designer labels or supermarket specials? Tutus in public? ⢠Cleanliness: Hand washing and bathtime hints; tidy rooms and muck busters ⢠Potty training: How to take the plunge and how to avoid puddles at home or out and about ⢠Manners: Ps and Qs, pre-school etiquette, and the art of defusing the toddler tantrum ⢠Boy business and girl power: From war games to fairy outfits - do you give in to the stereotypes? ⢠Friends: Playmates, play dates and popularity ⢠Siblings: From new baby envy to rampant sibling rivalry - how to maintain the peace ⢠Relative values: The modern grandparent and how to operate one⢠Learning: Throw away those flashcards ⢠Arty stuff: Play-Doh skills for the manually impaired - or how to create DIY diversions from nothing ⢠Equipment: Toddler kit and what you donât need ⢠Holidays: Kidsâ clubs and rainy UK breaks - is there life beyond the typical family holiday? ⢠Flying the nest: Playgroups, pre-schools and nursery school - how to let them go ⢠You: Fitting âme timeâ into your childâs social diary; reclaiming your wobbly bits Printed Pages: 188., Viva Books Private Limited, 2010, Oneworld/Viva Books Private Limited, 2007. Softcover. New. Description : From references to animals in the Quâran to modern-day websites on Islamic vegetarianism, Richard C. Foltz presents the first comprehensive study of the role of animals in the Islamic tradition. Drawing on a wide range of sources, including classic mysticism, Foltz traces the development of Islamic attitudes towards animals over the centuries and confronts the key ethical questions facing Muslims today. Scholarly yet accessible, this is an original and informative contribution to Islamic studies, and will be essential reading for anyone, Muslim or non-Muslim, with an interest in the significance of religion and culture for the contemporary animal rights debate. Contents : Introduction: Islam, Muslims, and Non-Human Animals ⢠Animals in Islamic Source Texts ⢠Animals in Islamic Law ⢠Animals in Philosophy and Science ⢠Animals in Literature and Art ⢠Contemporary Muslim Views on Animal Rights ⢠Towards an Islamic Vegetarianism ⢠Muslim Attitudes towards Dogs ⢠Conclusions Printed Pages: 208., Oneworld/Viva Books Private Limited, 2007, Viva Media, 2012-12-04. DVD-ROM. Very Good. DVD-ROM plays perfectly, in original case with art work as pictured.Ships fast with tracking!, Viva Media, 2012-12-04, Viva Editions. PAPERBACK. 1936740206 Student Edition. No apparent missing pages. Heavy wrinkling from liquid damage. Heavy wear, fading, creasing, Curling or tears on the cover and spine. May have used stickers or residue. Good binding with NO apparent loose or torn pages. Heavy writing, highlighting and marker. Supplemental materials are not guaranteed with used books. . Fair., Viva Editions, NY: Pyramid, 1975. [1st printing] Dec. 1975; #A4044. Cover art by Sternako. Paperback original. Includes "Doc Pheonix" by Ted White; "Cordwainer Bird in 'The New York Review of Bird" by Harlan Ellison; "The Camden Kid" by Charlie Swift; "Viva" by Stephen Englehart; "SPV 166, The Underground Express" by Elliott Maggin; "The Return of Greatheart Silver" by Philip Jose Farmer. Illustrated by Stephen Fabian, Neal Adams, Steranko, Esteban Maroto, Ralph Reese & Paul Kirchner, and Tom Sutton. Minor creasing, nicks, rubs, and dings; mild tanning; a little musty.. First Edition. Mass Market Paperback. Very Good+., Pyramid, 1975, Kogan Page Limited/Viva Books, 2010. First edition. Softcover. New. As the value and worth of reputations are recognized in business, among NGOs and charities, public affairs is becoming increasingly important. Examining the methods professionals use to make an impact, Public Affairs in Practice explores each area of the industry in turn and looks at the tools involved in the delivery of a public affairs programme. Offering advice on the "dos and donâts" of public affairs, the authors provide guidance on: ⢠effective lobbying; ⢠media relations and crisis management; ⢠managing stakeholder relations ⢠managing issues; ⢠corporate social responsibility. Public Affairs in Practice highligths the potential benefits of public affairs and identifies new global opportunities. Case studies and "top tips" from industry professionals make this a practical guide for practitioners and students at all levels. Contents: Introduction ⢠Public affairs in practice ⢠What is lobbying ⢠Lobbying or public affairs? ⢠How the UK public affairs industry has changed ⢠What difference does public affairs make? ⢠Public affairs around the globe ⢠Getting into public affairs ⢠Early stages ⢠Codes of conduct ⢠Overall ⢠The art of lobbying ⢠Why lobby? ⢠Monitoring ⢠What do you want to do? ⢠How policy is made in the UK ⢠Policy ⢠How to lobby ⢠Contact programme ⢠Meetings ⢠Local government ⢠Scotland ⢠Wales ⢠Europe ⢠Global institutions ⢠General rules ⢠Reputation and the media ⢠Media relations ⢠Crisis management ⢠Managing issues ⢠Get to the heart of the issue ⢠Building the evidence ⢠Think tanks ⢠Economic consultancies ⢠Business schools ⢠Polling organizations ⢠Building support ⢠Conclusion ⢠Stakeholder relations ⢠The value of stakeholders ⢠Identify your stakeholders ⢠Understanding your stakeholders ⢠Engaging your stakeholders ⢠Planning communications ⢠Summary ⢠Corporate social responsibility ⢠Definitions ⢠Measuring CSR ⢠The growth of CSR ⢠Why CSR? ⢠The role of government ⢠Impact of CSR on public affairs ⢠Conclusion ⢠Conclusion ⢠On a personal level ⢠Future trends and developments ⢠Overall ⢠Public affairs â a checklist ⢠Appendix â codes of conduct ⢠CIPR ⢠APPC ⢠PRCA ⢠EPACA ⢠EULobby net ⢠SEAP Printed Pages: 192., Kogan Page Limited/Viva Books, 2010, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell ⢠What employees want ⢠DARTs ⢠The telescope effect ⢠Setting the stage ⢠Become a better boss ⢠Create an enjoyable environment ⢠Communicate with your employees ⢠Lose the stupid rules ⢠Use the power of pardac ⢠Donât embarrass your employees ⢠Listen to your employees ⢠Anatomy of a great boss ⢠What leadership is all about ⢠Setting immutable performance standards ⢠The principles of immutable performance standards positive and negative consequences ⢠Performing coaches ⢠Setting goals ⢠Principles of setting performance goals ⢠Observing performance ⢠Rule1: Look for the good first ⢠Rule 2: Be open ⢠Rule 3: Be discreet ⢠The trap: Donât lose focus on your objectives ⢠Assessing performance ⢠Avoid preconceptions ⢠Responding to performance ⢠The positive response ⢠The constructive response ⢠The corrective response ⢠The fine art of delegating ⢠The delegating process ⢠Carrots and sticks ⢠EM drivers ⢠Setting employees free ⢠Get a second opinion ⢠Cover your bases ⢠Set a decision date ⢠Break the news ⢠Poison in the pool and curious quirks ⢠Poison in the pool ⢠Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160., Kogan Page Limited/Viva Books, 2006, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books, 2008, Oneworld/Viva Books Private Limited, 2006. Softcover. New. Description: This unique introduction takes a careful look at the role of religion and the spiritual dimension in the real world. Conversational in tone, but built on a solid foundation of knowledge, it covers an enormous range of issues in a succinct and straightforward style, from the origins of religious belief to the future of religion in todayâs spiritual landscape. Drawing on history, theology, sociology, philosophy and the words of great thinkers old and new, this lively little volume also presents such key ideas as: One God or many gods -is less really more? ⢠High days and holy days- the role of festivals and festivities around the world ⢠The life after this life - religion, death, and what may lie beyond. Whether beginning to believe, beginning to wonder or simply beginning to think, this Beginnerâs Guide to Religion will both inform and stimulate as it introduces the timeless human truths behind our common spiritual quests. Contents: What is religion? ⢠Religion ⢠The origins of religion ⢠The age of nationalism and internationalism ⢠Criticisms of the secular quest for the origins of religion ⢠The end of the quest for the origins of religion ⢠The place of religion in society ⢠Religions: a modern invention? ⢠Religion as systems ⢠Empathy for the religious other? ⢠The perennial philosophy ⢠How to recognise a religion ⢠Is anyone or something there? ⢠Polytheism ⢠Monotheism ⢠The one and the many ⢠Tribal or universal? ⢠Does it really matter whether anyone or anything is there? ⢠How the transcendent sees us and we see the transcendent ⢠Art and aesthetics ⢠Holy places ⢠Holy word ⢠Holy people ⢠The mystical path ⢠Festivals and festivities ⢠Worship ⢠Spirituality ⢠The good life ⢠Life beyond? ⢠The way through dusty death ⢠The moving finger? ⢠A universal rule? ⢠What sort of God is God? ⢠Religion in the new millennium ⢠Idealisation of the past ⢠Reconstructions of religion ⢠Diasporas ⢠The search for justice ⢠The question of truth ⢠Faith in the future of religion Printed Pages: 190., Oneworld/Viva Books Private Limited, 2006, Oneworld/Viva Books Private Limited, 2006. Softcover. New. Description: Every aspect of the anti-capitalist world is covered in this helpful guide, from WOMBLES to Zapatistas, NGOs to environmentalism, Paris 1968 to Seattle, and beyond. Picking up where Naomi Klein left off, this is not so much a manifesto as a roadmap, which captures the essence of the movement, and also articulates a range of possibilities for future alternatives to the corporate domination of our planet. Contents: Introduction: âbeginningâ anti-capitalism ⢠A question of definition ⢠Capitalism as a system of competition ⢠Capitalism now ⢠Learning to love capitalism ⢠Neoliberalism and the end of the political ⢠The hows and whys of the thing called âcapitalismâ ⢠Why âseattleâ? 1968, the âend of historyâ and the birth of contemporary anti-capitalism ⢠Problems of liberal-democracy ⢠1968 and the âcrisisâ of oppositional politics ⢠Parisâ68: unofficial politics and the new radicalism ⢠From Berlin to Seattle: global anti-capitalism and the challenge of neoliberalism ⢠A âmovement of movementsâ i: âreformismâ or âglobalisation with a human faceâ ⢠Analysing anti-capitalistic ideas: beginnings ⢠âStrongâ and âweakâ (liberal) reformisms ⢠âStrong(er) reformism- or the return of social democracy ⢠Could global social democracy work - for whom? ⢠a âmovement of movementsâ ii: renegades, radicals and revolutionaries ⢠Marxism after the fall of âcommunismâ ⢠Beyond âBolshevism: automism, council communism and âheterodoxâ radicalism ⢠Anarchism, ot the art of not being âin chargeâ ⢠Deep, deeper, deepest âgreenâ ⢠Ya Basta! A brief excursus on Marcos and âZapatismoâ ⢠Conclusion ⢠The future(s) of anti-capitalism: problems and perspectives ⢠From here to there: movement dynamics and collective action ⢠Beyond ideology: logics of resistance ⢠In search of the âmajorityâ ⢠Minoritarian logics- towards better world(s) ⢠Conclusion(s) ⢠Glossary of key terms, thinkers and movements ⢠Contemporary anti-capitalism: a timeline Printed Pages: 184., Oneworld/Viva Books Private Limited, 2006, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books Private Limited, 2008, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell What employees want DARTs The telescope effect Setting the stage Become a better boss Create an enjoyable environment Communicate with your employees Lose the stupid rules Use the power of pardac Dont embarrass your employees Listen to your employees Anatomy of a great boss What leadership is all about Setting immutable performance standards The principles of immutable performance standards positive and negative consequences Performing coaches Setting goals Principles of setting performance goals Observing performance Rule1: Look for the good first Rule 2: Be open Rule 3: Be discreet The trap: Dont lose focus on your objectives Assessing performance Avoid preconceptions Responding to performance The positive response The constructive response The corrective response The fine art of delegating The delegating process Carrots and sticks EM drivers Setting employees free Get a second opinion Cover your bases Set a decision date Break the news Poison in the pool and curious quirks Poison in the pool Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160. NA, Kogan Page Limited/Viva Books, 2006, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165. NA, Viva Books Private Limited, 2008, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell ⢠What employees want ⢠DARTs ⢠The telescope effect ⢠Setting the stage ⢠Become a better boss ⢠Create an enjoyable environment ⢠Communicate with your employees ⢠Lose the stupid rules ⢠Use the power of pardac ⢠Donât embarrass your employees ⢠Listen to your employees ⢠Anatomy of a great boss ⢠What leadership is all about ⢠Setting immutable performance standards ⢠The principles of immutable performance standards positive and negative consequences ⢠Performing coaches ⢠Setting goals ⢠Principles of setting performance goals ⢠Observing performance ⢠Rule1: Look for the good first ⢠Rule 2: Be open ⢠Rule 3: Be discreet ⢠The trap: Donât lose focus on your objectives ⢠Assessing performance ⢠Avoid preconceptions ⢠Responding to performance ⢠The positive response ⢠The constructive response ⢠The corrective response ⢠The fine art of delegating ⢠The delegating process ⢠Carrots and sticks ⢠EM drivers ⢠Setting employees free ⢠Get a second opinion ⢠Cover your bases ⢠Set a decision date ⢠Break the news ⢠Poison in the pool and curious quirks ⢠Poison in the pool ⢠Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160., Kogan Page Limited/Viva Books, 2006, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books, 2008, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books Private Limited, 2008, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165. Concise Adair on LeadershipNeil Thomas (Ed.)978817649491, Viva Books, 2008, Viva Books Private Limited, 2004. Softcover. New. 366 Amazing Profiles! The latest in astrology and numerology Practical guidance in love and money Key life themes, strengths, the surest path to success Tantalizing facts and tidbits Who you are has more to do with the date of your birth than you might realize. Astrologers believe that the celestial configurations in place the moment you draw your first breath influence your personality and destiny for the rest of your life. Just open The Portable book of Birthdays, and youâll agree! Discover the passions that drive you, the strengths that define you, and your most pragmatic route to success. Develop greater understanding of yourself-and the people who matter most. This book is sure to provide hours of enjoyment as you compare the profiles to people you know. The profiles combine the predictive powers of two ancient arts: numerology and astrology. Printed Pages: 768., Viva Books Private Limited, 2004, Northwestern Univ Press, January 1960. Hardcover. Acceptable/No Jacket. ex libris Hardcover, Northwestern Univ Press, Indiana University Press. Tight and square trade paperback. Light edge wear, creasing down spine back and fading to spine. Underlining and notations in margins by previous owner. Inside back cover also has a few notations. A close analysis of the major novels of D. H. Lawrence. . Good. Soft cover. 1964., Indiana University Press, 1964, Carnegie Museum of Art. Used - Good. Good condition. Slightly dampstained., Carnegie Museum of Art, Viva Editions. PAPERBACK. 1936740826 We carry new, used, and remaindered books - some books may have remainder mark and/or underlining. We often have multiple copies per title - and have over 20,000 discounted titles available. Symposium Books is an Independent Bookstore with locations in Providence, RI near Brown University and RISD and in East Greenwich, RI. We are dedicated to providing our customers with the widest selection of scholarly, literary and quality art books. Expedited shipping is available. We pride ourselves on offering prompt, reliable customer service and a no hassle return policy. . Fine., Viva Editions, Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New. 2014., Consejo Nacional para la Cultura y las Artes, 2014<
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ISBN: 9703509118
Paperback, [EAN: 9789703509119], Consejo Nacional para la Cultura y las Artes, Consejo Nacional para la Cultura y las Artes, Book, [PU: Consejo Nacional para la Cultura y las Artes], Cons… Más…
Paperback, [EAN: 9789703509119], Consejo Nacional para la Cultura y las Artes, Consejo Nacional para la Cultura y las Artes, Book, [PU: Consejo Nacional para la Cultura y las Artes], Consejo Nacional para la Cultura y las Artes, Durante los ultimos 25 anos un buen numero de poetas, narradores, dramaturgos y ensayistas han enriquecido y transformado nuestra tradicion literaria. Se trata de escritores originales y activos, cuyas obras -parte fundamental del panorama de las letras mexicanas- merecen ser mucho mejor leidas y conocidas. La coleccion La Centena, en sus vertientes de narrativa, poesia, teatro y ensayo, esta dedicada a recuperar esas obras significativas y a valorar a sus autores. Victor Diaz Arciniega es uno de los principales investigadores e historiadores de la literatura y la cultura mexicanas, entre sus principales trabajos se encuentran Voces para un retrato: ensayos sobre Alfonso Reyes e Historia de una casa: Fondo de Cultura Economica, 1934-1994. Se ha ocupado de figuras como Alejandro Gomez Arias, y Jorge Ibargüengoitia. Dentro de un estilo muy propio, que combina entrevistas con epistolarios, reflexiones ensayisticas con apuntes biograficos Mario Azuela, retrato de viva voz es un ejemplo pleno de lo que Diaz Arciniega busca, en forma de semblanzas corales que entretejen testimonios, contexto y personalidad para mejor reflejar la personalidad del autor estudiado., 1000, Subjects, 1, Arts & Photography, 2, Biographies & Memoirs, 3, Business & Money, 3248857011, Calendars, 4, Children's Books, 12290, Christian Books & Bibles, 4366, Comics & Graphic Novels, 5, Computers & Technology, 6, Cookbooks, Food & Wine, 48, Crafts, Hobbies & Home, 8975347011, Education & Teaching, 173507, Engineering & Transportation, 301889, Gay & Lesbian, 10, Health, Fitness & Dieting, 9, History, 86, Humor & Entertainment, 10777, Law, 17, Literature & Fiction, 173514, Medical Books, 18, Mystery, Thriller & Suspense, 20, Parenting & Relationships, 3377866011, Politics & Social Sciences, 21, Reference, 22, Religion & Spirituality, 23, Romance, 75, Science & Math, 25, Science Fiction & Fantasy, 4736, Self-Help, 26, Sports & Outdoors, 28, Teen & Young Adult, 5267710011, Test Preparation, 27, Travel, 283155, Books<
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ISBN: 9789703509119
Indiana University Press, 1964-01-01. Paperback. Good. Good paperback. Pages are clean and unmarked. Covers show minor shelf wear. Crease on spine. A slight musty smell.; 100% Satisfact… Más…
Indiana University Press, 1964-01-01. Paperback. Good. Good paperback. Pages are clean and unmarked. Covers show minor shelf wear. Crease on spine. A slight musty smell.; 100% Satisfaction Guaranteed! Ships same or next business day!, Indiana University Press, 1964-01-01, Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New., Consejo Nacional para la Cultura y las Artes<
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2005, ISBN: 9789703509119
Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New. 2005., Consejo Nacional para la Cultura y las Artes, 2005
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ISBN: 9789703509119
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Viva Books, 2007. First edition. Softcover. New. This book shows you how to be wildly successful and accelerate your sales in any economic climate. Debbie Bermont reveals the Business S… Más…
Viva Books, 2007. First edition. Softcover. New. This book shows you how to be wildly successful and accelerate your sales in any economic climate. Debbie Bermont reveals the Business Success FormulaTM that is timeless, universal and will work for you no matter which way the economy is headed. Youâll get simple language with a powerful message. This formula works for the start-up company, for someone whoâs been in business for years, for the sales professional who is trying to get more sales and for large corporations. The Business Success FormulaTM helps ⢠Start-up companies build a loyal customer base and become profitable in the first year. ⢠Successful companies advance sales growth at an accelerated speed ⢠Floundering companies get back on track to market leadership The three principles behind the formula are the same for every company. Once you understand how they work and put them into practice, you will see that the applications are universal and the impact on your sales will be incredible. Contents: Introduction ⢠The business success formulaTM ⢠Principle #1: Develop an internal prosperity consciousness ⢠What you focus on becomes your reality ⢠Adopt an outrageous business growth mindset ⢠If you want to play big you have to think big ⢠Mastering the art of manifesting ⢠Chapter Summaries ⢠Principle #2: Align yourself only with people who want to buy your products and services ⢠The Exponential power of Alignment ⢠Understanding the alignment process ⢠The four steps to aligning your business ⢠Use the alignment process to get qualified prospects to identify themselves ⢠Chapter Summaries ⢠Principle #3: Develop lifetime relationships with people who are aligned with your business ⢠Every connection no matter how large or how small makes a difference ⢠The four principles of connection ⢠Creating an exceptional first impression ⢠My grandfatherâs recipe for building lifetime relationships ⢠Follow upâThe easiest way to make a sale ⢠Building strong customer relationships isnât rocket science ⢠The 7/11 rule that could hurt or help your business ⢠Chapter Summaries ⢠Conclusion Printed Pages: 220., Viva Books, 2007, Kogan Page Limited/Viva Books, 2009. First edition. Softcover. New. The Art of Creative Thinking will help you to develop your powers as a creative thinker. Using examples of entrepreneurs, authors, scientists and artists, John Adair illustrates a key aspects of creativity in each chapter. Stimulating and accessible, this book will help you to: ⢠understand the creative process; ⢠overcome barriers to new ideas; ⢠sharpen your analytical skills; ⢠listen, look and read with a creative attitude; ⢠make time to think; ⢠become more confident in yourself as a creative person; ⢠think creatively about your life. The Art of Creative Thinking will help you to find inspiration and become more creative when your personal or professional life calls for new ideas. Contents: Introduction ⢠On human creativity ⢠Use the stepping stones of analogy ⢠Make the strange familiar and the familiar strange ⢠Widen your span of relevance ⢠Practise serendipity ⢠Chance favours only the prepared mind ⢠Curiosity ⢠Keep your eyes open ⢠Listen your ideas ⢠Reading to generate ideas ⢠Keep a notebook ⢠Test your assumptions ⢠Make better use of your Depth Mind ⢠Do not wait for inspiration ⢠Sharpen your analytical skills ⢠Suspend judgement ⢠Learn to tolerate ambiguity ⢠Drift, wait and obey ⢠Sleep on the problem ⢠Working it out ⢠Think creatively about your life ⢠Appendix A: Checklist: Have you analysed the problem? ⢠Appendix B: Checklist: Are you using your Depth Mind? ⢠Appendix C: Answers to quiz questions and exercise on pages 10-12 and 63 ⢠Index Printed Pages: 144., Kogan Page Limited/Viva Books, 2009, Kogan Page Limited/Viva Books, 2008. 2nd edition. Softcover. New. This fully updated second edition of Public Relations Strategy is designed to challenge readers, introducing them to the intense discussion that is currently taking place on the nature of public relations and its role in developing and supporting management strategy. The book links models and theories of strategic management to the PR function and includes the way in which globalization and the internet are shaping and changing organizational PR strategy. Public Relations Strategy is aimed at seasoned public relations practitioners and students who, although aware of the tactical requirements of the profession (for example media relations, trade shows, publicity events, external publication production), struggle with issues related to overall corporate policies and planning. The book divides into eight key areas: ⢠the nature of PR as strategic management; ⢠the professional role of PR within organizations; ⢠how organizations attain and maintain their reputations; ⢠the role of internal communication as a human resource strategy; ⢠how PR is integrated into marketing plans; ⢠issues around PR planning and control; ⢠the social science research methods available to PR professionals; ⢠managing ethics in strategic and operational PR programming. Complete with new, international case studies illustrating the links between PR and strategic management, this title will be a useful addition to the thinking practitionerâs library, as well as an invaluable learning tool for students undertaking undergraduate, postgraduate or professional examinations in PR and related disciplines. Contents: Not âJustâ Public Relations: PR strategy in a management context ⢠What is strategy? ⢠Power and influence ⢠Public relations and organizational culture ⢠Best practice ⢠Corporate communication academic models ⢠Semantics ⢠Operational strategy ⢠The feedback cycle ⢠Control vs co-dependency ⢠Campaign: PSA Peugeot Citroën, Spain ⢠Reflection ⢠PRâs Place on the board: a core governance role ⢠Top-down, bottom-up communication ⢠From function to strategy ⢠Cognitive dissonance: coping with conflict ⢠The CEO as cultural icon ⢠Performance assessment ⢠Assessing future performance ⢠Tangible and intangible assets ⢠Reputation vs the Operating and Financial Review ⢠Strategic alliances ⢠Campaign: TAASA, USA ⢠Reflection ⢠Reputation Management: a celebrity-driven society ⢠Corporate image ⢠Image and branding ⢠Corporate identity ⢠Visual identity ⢠Semiotics: logos and livery ⢠Substance vs style ⢠Reputation ⢠Campaign: Standard Bank, South Africa ⢠Reflection ⢠Internal Communication and PR: employees as ambassadors ⢠Mayhem vs morale ⢠Privacy and confidentiality ⢠Communication as a core competency ⢠Communicating change ⢠Change development plans ⢠Fairness vs flexibility ⢠Communication as team effort ⢠Campaign: Edelman Public Relations Worldwide, USA ⢠Reflection ⢠Beyond âCustomer is Kingâ: sales and marketing promotion ⢠Conceptual authenticity ⢠Knowledge and skill ⢠Value-added and IMC ⢠Competitive advantage ⢠Customer relations ⢠Business-to-business relations ⢠Web analysis and evaluation ⢠Efficiency vs effectiveness ⢠Tools and techniques ⢠Promotion performance ⢠Performance gaps ⢠Marketing vs manufacturing ⢠Campaign: 3M, USA ⢠Reflection ⢠Media Relations: a borderless world view ⢠Mass communication ⢠Rhetoric vs reality ⢠Message modelling ⢠Think global, act local ⢠Todayâs future ⢠Campaign: Royal Caribbean International, USA ⢠Reflection ⢠Research Methods: measures and motives ⢠Art vs science ⢠Validity and reliability ⢠Balanced scorecard ⢠Narrative methods ⢠Intertextuality analysis ⢠PR as a social science ⢠Campaign: Marriott Hotel Group, Indonesia ⢠Reflection ⢠The Ethical Dimension: a moral imperative ⢠PR vs propaganda ⢠Ethical evaluation ⢠Campaign: The Printed Pages: 160., Kogan Page Limited/Viva Books, 2008, Viva Books, 2008. First edition. Softcover. New. Etiquette expert, Jana High, applies the most up-to-date information on etiquette to the high-tech world in a humorous, concise and clear manner. Inside you will find : Intro to E-mail Etiquette Basics of E-mail Etiquette Common E-mail Faux Pas to Avoid Advanced E-mail Considerations International E-mail Instant Messaging Emoticons Fax Finesse Cell Phone Courtesies Telephone Protocol Voice Mail Speakerphone Savvy and Conference Call Courtesy Travelling with Electronic Equipment When Itâs All Said And Done Contents: Introduction ⢠CHEPTER 1: Introduction to E-mail etiquette CHEPTER 2: The basics of E-mail etiquette CHEPTER 3: Common E-mail faux pas to avoid CHEPTER 4: Advanced e-mail considerations CHEPTER 5: International E-mail CHEPTER 6: instant messaging CHEPTER 7: Emoticons CHEPTER 8: Fax finesse CHEPTER 9: cell phone courtesies CHEPTER 10: Telephone protocol CHEPTER 11: voice mail CHEPTER 12: Speakerphone savvy and conference call courtesy CHEPTER 13: Travelling with electronic equipment CHEPTER 14: When itâs all said and done APPENDIX 1: Emotions APPENDIX 2: Shorthand expressions APPENDIX 3: Shorthand expressions teen talk APPENDIX 4: General E-mail and internet information Printed Pages: 192., Viva Books, 2008, Kogan Page Limited/Viva Books, 2011. First edition. Softcover. New. An excellent presentation has never been more important. At work we are constantly aware of the need to keep customers on board, persuade staff or influence peers. Develop Your Presentation Skills takes a one-step-at-a-time approach to developing a belting presentation, from unpicking the original brief, understanding just what an audience wants and constructing compelling content that will keep them rapt with attention. With anecdotes and expert input to help you avoid disaster, Develop Your Presentation Skills covers all the essentials necessary to make a good presentation, including: . advice on how to build confidence . how to handle the audience . tips on maximizing room layout . visual aids . disaster recovery methods Together with exercises, case studies and top tips, Develop Your Presentation Skills is essential reading for anyone who wants to exude confidence and nail that presentation. Contents: Introduction ⢠Whatâs your motivation? ⢠Personal goal setting ⢠The presenterâs alter ego ⢠Who are you? ⢠Main elements of character ⢠Summary ⢠Where do you begin? ⢠Different types of presentation ⢠Desperately seeking speaking ⢠Summary ⢠What on earth are you going to say? ⢠Start with the audience ⢠Develop templates ⢠Topicality ⢠Active research and statistical information ⢠Individuality ⢠Using quotations ⢠Summary ⢠Itâs time to write... now! ⢠The big script ⢠Write it, learn it ⢠Notes and nudges ⢠Writing with powerpoint ⢠The five stel to good writing ⢠Summary ⢠The power of storytelling ⢠The benefits of storytelling ⢠True or false? ⢠Collecting stories ⢠How to tell a story ⢠Summary ⢠Using humour ⢠Appropriateness ⢠Are you funny? ⢠Planned versus off the cuff ⢠What to expect when you deliver a funny line ⢠Jokes versus anecdotes ⢠What to do when humour fails ⢠The art of exaggeration ⢠Topicality ⢠Summary ⢠Whatâs the point of powerpoint? ⢠PowerPoint basics ⢠Developing a PowerPoint presentation ⢠Summary ⢠Other visual aids ⢠Autocue or tele-prompt ⢠Flipchart ⢠Electronic whiteboard ⢠Summary ⢠Rehearsal ⢠Rehearsal technique ⢠Memory tips ⢠Summary ⢠Finding your voice ⢠Volume ⢠Passion ⢠Pace ⢠Umms and errs ⢠Summary ⢠Openings ⢠False starts ⢠The negative start ⢠Top tips for brilliant beginnings ⢠Summary ⢠Endings ⢠Make the ending definite ⢠Make it upbeat ⢠Make it tight ⢠Make it passionate ⢠Once youâre done ⢠Applause ⢠Summary ⢠Handling your nerves ⢠Antidote to nerves â checklist ⢠Body language ⢠Summary ⢠Handling your audience ⢠Fear of the audience ⢠Never criticise ⢠Build your skills ⢠Audience interaction ⢠Summary ⢠Question and answer sessions ⢠The downsides ⢠Tips for success ⢠Summary ⢠Getting ready - some practical aspects ⢠Appearance ⢠Equipment ⢠Summary ⢠As the moment approaches ⢠The final countdown ⢠I wasnât expecting that! ⢠Summary ⢠Progress report ⢠You are the best judge ⢠Video and review ⢠Good friends versus jealous peers ⢠Audience reaction ⢠Future bookings ⢠Formal feedback ⢠Summary ⢠What next? ⢠Beyond best practice ⢠Projection ⢠Tools of the trade ⢠Character ⢠Frequency ⢠Familiarity ⢠And finally... Printed Pages: 168., Kogan Page Limited/Viva Books, 2011, Viva Books Private Limited, 2010. Softcover. New. Description: Do you get torn between work and the kids? Course you do â we all do. Either you feel you just canât find a family-friendly job, or you work and fight to fit everything into the time you have. Maybe it all runs smoothly some days, but there are always those other days when it goes horribly wrong and your stress levels rocket. But what can you do? More than you might think, actually. Antonia Chitty is a working parent who advises many other mothers and fathers who have found ways to fit their working life around their children. She has put together a huge amount of guidance, tips and advice to help you find a job you enjoy that doesnât compromise the kids. You can choose between: ⢠A job that gives you the hours you need ⢠A hobby you can make money from at home ⢠Starting your own business ⢠The flexibility of direct selling or party planning ⢠Buying a franchise ⢠Running a web based business from home Great Ideas for Working Parents has loads of case studies to give you lots of ideas for making money, and you can hear from other parents what has and hasnât worked for them. Thereâs enough inspiration to help you choose exactly the right kind of balance for you and your family. Contents: Introduction ⢠Chapter 1: Finding ways to work ⢠Why do you want to work? ⢠When can you work? ⢠Where can you work? ⢠What are your strengths? ⢠What resources can you commit? ⢠Doing it alone? ⢠Working together ⢠Ways to work ⢠Different ways to work and your rights ⢠Chapter 2: Hobbies into business ⢠Selling collectables ⢠Cooking ⢠Knitting and sewing ⢠Art, crafts and photography ⢠Unusual hobbies ⢠Take action ⢠Chapter 3: Services ⢠From pregnancy care to teaching ⢠Personal services ⢠Domestic services ⢠Going freelance ⢠Mystery shopping ⢠Finding clients ⢠Pricing your services ⢠How to get help to retrain ⢠Chapter 4: Products ⢠Having the idea ⢠Protecting your idea ⢠Regulations and testing ⢠Manufacturing your invention ⢠Wholesaling ⢠Chapter 5: Direct selling and party plans ⢠What not to do ⢠Why not to become a rep ⢠Long term gains ⢠How to choose ⢠Research your opportunities ⢠Ways to sell ⢠Recruitment and team building ⢠How much will I make? ⢠Direct sales opportunities ⢠Chapter 6: Franchises ⢠Fees for franchising ⢠How franchisors help ⢠What you need to succeed ⢠Finding a suitable franchise ⢠Raising finance ⢠Getting out ⢠Market research ⢠Choose your franchise ⢠Setting up a franchise ⢠Chapter 7: Web-based business ⢠and other internet selling ⢠Your own online shop ⢠Chapter 8: Growing your business ⢠Do you know you want to grow? ⢠What do you need to grow? ⢠Financing growth ⢠Profit and pricing ⢠Where will you work? ⢠Trade and consumer shows ⢠Chapter 9: How to guide ⢠Check out your market ⢠Planning ⢠Finance ⢠Promotion ⢠Organise to grow ⢠Chapter 10: When youâre struggling ⢠Housework ⢠Money ⢠Time for the kids ⢠Childcare ⢠Work and home crises ⢠Work-life balance ⢠Me time ⢠When to quit ⢠One-man band? ⢠Succeeding in business ⢠Conclusion Printed Pages: 186., Viva Books Private Limited, 2010, Kogan Page/Viva Books Private Limited, 2013. 2nd edition. Softcover. New. Description: Ensuring innovation and a creative approach to new challenges is crucial to leadership success. Being able to communicate and share your ideas takes no less skill. Decision Making and Problem Solving will help you learn key techniques and models to make the right decisions with confidence. It will teach you how to: ⢠develop a framework for decision making ⢠evaluate your decisions and implement them successfuIly ⢠share decisions with others effectively ⢠generate ideas through brainstorming Using checklists, exercises and case studies, Adair provides a clear framework to find solutions, generate ideas and inspire confidence in your team - so you can spot the solution in every problem, and create ideas to rival even the best strategists. Contents: Introduction Chapter 1: Your mind at work ⢠Is your brain working now? ⢠The functions of the mind ⢠Introducing the Depth Mind principle ⢠Key points Chapter 2: The art of effective decision making ⢠Define the objective ⢠Collect relevant information ⢠Generate feasible options ⢠Make the decision ⢠Implement and evaluate ⢠Key points ⢠Chapter 3: Sharing decisions with others ⢠Your role as leader ⢠Task need ⢠Team maintenance need ⢠Individual needs ⢠The three circles interact ⢠The functions of leadership ⢠Key points Chapter 4: Key problem-solving strategies ⢠How problems differ from decisions ⢠A unified model for decision making and problem solving ⢠Asking the right questions ⢠How to approach systems problems ⢠Key points Chapter 5: How to generate ideas ⢠Brainstorming ⢠Guidelines for brainstorming ⢠How to run a brainstorming session ⢠Key points Chapter 6: Thinking outside the box ⢠Towards a more creative approach ⢠Look wider for solutions ⢠How to use your Depth Mind ⢠The creative thinking process ⢠Mental roadblocks ⢠Key points Chapter 7: Developing your thinking skills ⢠What is an effective practical thinker? ⢠Check that you are in the right field ⢠Key factors in choosing your field of work ⢠How to design your own learning strategy ⢠Key points ⢠Appendix ⢠Further reading ⢠Index Printed Pages: 104., Kogan Page/Viva Books Private Limited, 2013, Viva Books Private Limited, 2010. Softcover. New. Description: Are you a perfect parent? A yummy mummy or a delicious dad? Or are there days when you feel more like a stale, worn out shell, struggling to do the best for your child? Feed them 5-a-day, play games with them, keep their minds stimulated, bath them, read to them, wash their clothes, and still have a life of your own... Luckily, itâs perfectly possible to be a brilliant parent without being a perfect one. You just need to know all the sneaky tips, tricks and strategies that Jo Wiltshire has collected from loads of real parents. Parents who care more whether the kids are happy than whether their clothes are clean. That way youâll be able to give your child everything they need without draining yourself dry in the process. Youâll find countless clever shortcuts and real life tricks in here to help look after your baby, toddler or pre-schooler: ⢠mealtimes ⢠getting dressed ⢠manners ⢠potty training ⢠socialising ⢠messiness ⢠sibling rivalry ⢠minor illnesses ⢠grandparents ⢠holidays ⢠cleanliness ⢠baby equipment If you want a fast track to a happy family, this is it. The book that tells you how to deal with the real stuff â quickly, with humour, and in time for a cup of tea with EastEnders. Contents: Sleep: Bedtime without the blues; from cot to bed without the walkabout ⢠Food: Whatâs quick but still good for them - and how to deal with fussy eaters and vegetable haters ⢠Health: Bruises and scrapes, sniffs and coughs, teething and tears - tips for the small stuff ⢠Travel: Planes, trains and automobiles without the fuss ⢠Clothes: Designer labels or supermarket specials? Tutus in public? ⢠Cleanliness: Hand washing and bathtime hints; tidy rooms and muck busters ⢠Potty training: How to take the plunge and how to avoid puddles at home or out and about ⢠Manners: Ps and Qs, pre-school etiquette, and the art of defusing the toddler tantrum ⢠Boy business and girl power: From war games to fairy outfits - do you give in to the stereotypes? ⢠Friends: Playmates, play dates and popularity ⢠Siblings: From new baby envy to rampant sibling rivalry - how to maintain the peace ⢠Relative values: The modern grandparent and how to operate one⢠Learning: Throw away those flashcards ⢠Arty stuff: Play-Doh skills for the manually impaired - or how to create DIY diversions from nothing ⢠Equipment: Toddler kit and what you donât need ⢠Holidays: Kidsâ clubs and rainy UK breaks - is there life beyond the typical family holiday? ⢠Flying the nest: Playgroups, pre-schools and nursery school - how to let them go ⢠You: Fitting âme timeâ into your childâs social diary; reclaiming your wobbly bits Printed Pages: 188., Viva Books Private Limited, 2010, Oneworld/Viva Books Private Limited, 2007. Softcover. New. Description : From references to animals in the Quâran to modern-day websites on Islamic vegetarianism, Richard C. Foltz presents the first comprehensive study of the role of animals in the Islamic tradition. Drawing on a wide range of sources, including classic mysticism, Foltz traces the development of Islamic attitudes towards animals over the centuries and confronts the key ethical questions facing Muslims today. Scholarly yet accessible, this is an original and informative contribution to Islamic studies, and will be essential reading for anyone, Muslim or non-Muslim, with an interest in the significance of religion and culture for the contemporary animal rights debate. Contents : Introduction: Islam, Muslims, and Non-Human Animals ⢠Animals in Islamic Source Texts ⢠Animals in Islamic Law ⢠Animals in Philosophy and Science ⢠Animals in Literature and Art ⢠Contemporary Muslim Views on Animal Rights ⢠Towards an Islamic Vegetarianism ⢠Muslim Attitudes towards Dogs ⢠Conclusions Printed Pages: 208., Oneworld/Viva Books Private Limited, 2007, Viva Media, 2012-12-04. DVD-ROM. Very Good. DVD-ROM plays perfectly, in original case with art work as pictured.Ships fast with tracking!, Viva Media, 2012-12-04, Viva Editions. PAPERBACK. 1936740206 Student Edition. No apparent missing pages. Heavy wrinkling from liquid damage. Heavy wear, fading, creasing, Curling or tears on the cover and spine. May have used stickers or residue. Good binding with NO apparent loose or torn pages. Heavy writing, highlighting and marker. Supplemental materials are not guaranteed with used books. . Fair., Viva Editions, NY: Pyramid, 1975. [1st printing] Dec. 1975; #A4044. Cover art by Sternako. Paperback original. Includes "Doc Pheonix" by Ted White; "Cordwainer Bird in 'The New York Review of Bird" by Harlan Ellison; "The Camden Kid" by Charlie Swift; "Viva" by Stephen Englehart; "SPV 166, The Underground Express" by Elliott Maggin; "The Return of Greatheart Silver" by Philip Jose Farmer. Illustrated by Stephen Fabian, Neal Adams, Steranko, Esteban Maroto, Ralph Reese & Paul Kirchner, and Tom Sutton. Minor creasing, nicks, rubs, and dings; mild tanning; a little musty.. First Edition. Mass Market Paperback. Very Good+., Pyramid, 1975, Kogan Page Limited/Viva Books, 2010. First edition. Softcover. New. As the value and worth of reputations are recognized in business, among NGOs and charities, public affairs is becoming increasingly important. Examining the methods professionals use to make an impact, Public Affairs in Practice explores each area of the industry in turn and looks at the tools involved in the delivery of a public affairs programme. Offering advice on the "dos and donâts" of public affairs, the authors provide guidance on: ⢠effective lobbying; ⢠media relations and crisis management; ⢠managing stakeholder relations ⢠managing issues; ⢠corporate social responsibility. Public Affairs in Practice highligths the potential benefits of public affairs and identifies new global opportunities. Case studies and "top tips" from industry professionals make this a practical guide for practitioners and students at all levels. Contents: Introduction ⢠Public affairs in practice ⢠What is lobbying ⢠Lobbying or public affairs? ⢠How the UK public affairs industry has changed ⢠What difference does public affairs make? ⢠Public affairs around the globe ⢠Getting into public affairs ⢠Early stages ⢠Codes of conduct ⢠Overall ⢠The art of lobbying ⢠Why lobby? ⢠Monitoring ⢠What do you want to do? ⢠How policy is made in the UK ⢠Policy ⢠How to lobby ⢠Contact programme ⢠Meetings ⢠Local government ⢠Scotland ⢠Wales ⢠Europe ⢠Global institutions ⢠General rules ⢠Reputation and the media ⢠Media relations ⢠Crisis management ⢠Managing issues ⢠Get to the heart of the issue ⢠Building the evidence ⢠Think tanks ⢠Economic consultancies ⢠Business schools ⢠Polling organizations ⢠Building support ⢠Conclusion ⢠Stakeholder relations ⢠The value of stakeholders ⢠Identify your stakeholders ⢠Understanding your stakeholders ⢠Engaging your stakeholders ⢠Planning communications ⢠Summary ⢠Corporate social responsibility ⢠Definitions ⢠Measuring CSR ⢠The growth of CSR ⢠Why CSR? ⢠The role of government ⢠Impact of CSR on public affairs ⢠Conclusion ⢠Conclusion ⢠On a personal level ⢠Future trends and developments ⢠Overall ⢠Public affairs â a checklist ⢠Appendix â codes of conduct ⢠CIPR ⢠APPC ⢠PRCA ⢠EPACA ⢠EULobby net ⢠SEAP Printed Pages: 192., Kogan Page Limited/Viva Books, 2010, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell ⢠What employees want ⢠DARTs ⢠The telescope effect ⢠Setting the stage ⢠Become a better boss ⢠Create an enjoyable environment ⢠Communicate with your employees ⢠Lose the stupid rules ⢠Use the power of pardac ⢠Donât embarrass your employees ⢠Listen to your employees ⢠Anatomy of a great boss ⢠What leadership is all about ⢠Setting immutable performance standards ⢠The principles of immutable performance standards positive and negative consequences ⢠Performing coaches ⢠Setting goals ⢠Principles of setting performance goals ⢠Observing performance ⢠Rule1: Look for the good first ⢠Rule 2: Be open ⢠Rule 3: Be discreet ⢠The trap: Donât lose focus on your objectives ⢠Assessing performance ⢠Avoid preconceptions ⢠Responding to performance ⢠The positive response ⢠The constructive response ⢠The corrective response ⢠The fine art of delegating ⢠The delegating process ⢠Carrots and sticks ⢠EM drivers ⢠Setting employees free ⢠Get a second opinion ⢠Cover your bases ⢠Set a decision date ⢠Break the news ⢠Poison in the pool and curious quirks ⢠Poison in the pool ⢠Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160., Kogan Page Limited/Viva Books, 2006, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books, 2008, Oneworld/Viva Books Private Limited, 2006. Softcover. New. Description: This unique introduction takes a careful look at the role of religion and the spiritual dimension in the real world. Conversational in tone, but built on a solid foundation of knowledge, it covers an enormous range of issues in a succinct and straightforward style, from the origins of religious belief to the future of religion in todayâs spiritual landscape. Drawing on history, theology, sociology, philosophy and the words of great thinkers old and new, this lively little volume also presents such key ideas as: One God or many gods -is less really more? ⢠High days and holy days- the role of festivals and festivities around the world ⢠The life after this life - religion, death, and what may lie beyond. Whether beginning to believe, beginning to wonder or simply beginning to think, this Beginnerâs Guide to Religion will both inform and stimulate as it introduces the timeless human truths behind our common spiritual quests. Contents: What is religion? ⢠Religion ⢠The origins of religion ⢠The age of nationalism and internationalism ⢠Criticisms of the secular quest for the origins of religion ⢠The end of the quest for the origins of religion ⢠The place of religion in society ⢠Religions: a modern invention? ⢠Religion as systems ⢠Empathy for the religious other? ⢠The perennial philosophy ⢠How to recognise a religion ⢠Is anyone or something there? ⢠Polytheism ⢠Monotheism ⢠The one and the many ⢠Tribal or universal? ⢠Does it really matter whether anyone or anything is there? ⢠How the transcendent sees us and we see the transcendent ⢠Art and aesthetics ⢠Holy places ⢠Holy word ⢠Holy people ⢠The mystical path ⢠Festivals and festivities ⢠Worship ⢠Spirituality ⢠The good life ⢠Life beyond? ⢠The way through dusty death ⢠The moving finger? ⢠A universal rule? ⢠What sort of God is God? ⢠Religion in the new millennium ⢠Idealisation of the past ⢠Reconstructions of religion ⢠Diasporas ⢠The search for justice ⢠The question of truth ⢠Faith in the future of religion Printed Pages: 190., Oneworld/Viva Books Private Limited, 2006, Oneworld/Viva Books Private Limited, 2006. Softcover. New. Description: Every aspect of the anti-capitalist world is covered in this helpful guide, from WOMBLES to Zapatistas, NGOs to environmentalism, Paris 1968 to Seattle, and beyond. Picking up where Naomi Klein left off, this is not so much a manifesto as a roadmap, which captures the essence of the movement, and also articulates a range of possibilities for future alternatives to the corporate domination of our planet. Contents: Introduction: âbeginningâ anti-capitalism ⢠A question of definition ⢠Capitalism as a system of competition ⢠Capitalism now ⢠Learning to love capitalism ⢠Neoliberalism and the end of the political ⢠The hows and whys of the thing called âcapitalismâ ⢠Why âseattleâ? 1968, the âend of historyâ and the birth of contemporary anti-capitalism ⢠Problems of liberal-democracy ⢠1968 and the âcrisisâ of oppositional politics ⢠Parisâ68: unofficial politics and the new radicalism ⢠From Berlin to Seattle: global anti-capitalism and the challenge of neoliberalism ⢠A âmovement of movementsâ i: âreformismâ or âglobalisation with a human faceâ ⢠Analysing anti-capitalistic ideas: beginnings ⢠âStrongâ and âweakâ (liberal) reformisms ⢠âStrong(er) reformism- or the return of social democracy ⢠Could global social democracy work - for whom? ⢠a âmovement of movementsâ ii: renegades, radicals and revolutionaries ⢠Marxism after the fall of âcommunismâ ⢠Beyond âBolshevism: automism, council communism and âheterodoxâ radicalism ⢠Anarchism, ot the art of not being âin chargeâ ⢠Deep, deeper, deepest âgreenâ ⢠Ya Basta! A brief excursus on Marcos and âZapatismoâ ⢠Conclusion ⢠The future(s) of anti-capitalism: problems and perspectives ⢠From here to there: movement dynamics and collective action ⢠Beyond ideology: logics of resistance ⢠In search of the âmajorityâ ⢠Minoritarian logics- towards better world(s) ⢠Conclusion(s) ⢠Glossary of key terms, thinkers and movements ⢠Contemporary anti-capitalism: a timeline Printed Pages: 184., Oneworld/Viva Books Private Limited, 2006, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books Private Limited, 2008, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell What employees want DARTs The telescope effect Setting the stage Become a better boss Create an enjoyable environment Communicate with your employees Lose the stupid rules Use the power of pardac Dont embarrass your employees Listen to your employees Anatomy of a great boss What leadership is all about Setting immutable performance standards The principles of immutable performance standards positive and negative consequences Performing coaches Setting goals Principles of setting performance goals Observing performance Rule1: Look for the good first Rule 2: Be open Rule 3: Be discreet The trap: Dont lose focus on your objectives Assessing performance Avoid preconceptions Responding to performance The positive response The constructive response The corrective response The fine art of delegating The delegating process Carrots and sticks EM drivers Setting employees free Get a second opinion Cover your bases Set a decision date Break the news Poison in the pool and curious quirks Poison in the pool Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160. NA, Kogan Page Limited/Viva Books, 2006, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165. NA, Viva Books Private Limited, 2008, Kogan Page Limited/Viva Books, 2006. First edition. Softcover. New. Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals. Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about: · what employees want; · what makes a great boss; · creating a good environment; · communicating with employees; · setting performance standards; · setting goals; · observing and assessing performance; · responding to performance. Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results. Contents: Introduction: into the depths of hell ⢠What employees want ⢠DARTs ⢠The telescope effect ⢠Setting the stage ⢠Become a better boss ⢠Create an enjoyable environment ⢠Communicate with your employees ⢠Lose the stupid rules ⢠Use the power of pardac ⢠Donât embarrass your employees ⢠Listen to your employees ⢠Anatomy of a great boss ⢠What leadership is all about ⢠Setting immutable performance standards ⢠The principles of immutable performance standards positive and negative consequences ⢠Performing coaches ⢠Setting goals ⢠Principles of setting performance goals ⢠Observing performance ⢠Rule1: Look for the good first ⢠Rule 2: Be open ⢠Rule 3: Be discreet ⢠The trap: Donât lose focus on your objectives ⢠Assessing performance ⢠Avoid preconceptions ⢠Responding to performance ⢠The positive response ⢠The constructive response ⢠The corrective response ⢠The fine art of delegating ⢠The delegating process ⢠Carrots and sticks ⢠EM drivers ⢠Setting employees free ⢠Get a second opinion ⢠Cover your bases ⢠Set a decision date ⢠Break the news ⢠Poison in the pool and curious quirks ⢠Poison in the pool ⢠Curious quirks About the Author: Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership. Printed Pages: 160., Kogan Page Limited/Viva Books, 2006, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books, 2008, Viva Books Private Limited, 2008. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairâs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165., Viva Books Private Limited, 2008, Viva Books, 2008. First edition. Softcover. New. A master-class in the art of leadership by John Adair As management fads come and go, John Adairs work remains a beacon of practical advice and shrewd insights. His books have sold hundreds of thousands of copies. The concise Adair on leadership encapsulates his writing on how to develop your own leadership potential, to motivate your colleagues and to build a creative and high-performing team. Printed Pages: 165. Concise Adair on LeadershipNeil Thomas (Ed.)978817649491, Viva Books, 2008, Viva Books Private Limited, 2004. Softcover. New. 366 Amazing Profiles! The latest in astrology and numerology Practical guidance in love and money Key life themes, strengths, the surest path to success Tantalizing facts and tidbits Who you are has more to do with the date of your birth than you might realize. Astrologers believe that the celestial configurations in place the moment you draw your first breath influence your personality and destiny for the rest of your life. Just open The Portable book of Birthdays, and youâll agree! Discover the passions that drive you, the strengths that define you, and your most pragmatic route to success. Develop greater understanding of yourself-and the people who matter most. This book is sure to provide hours of enjoyment as you compare the profiles to people you know. The profiles combine the predictive powers of two ancient arts: numerology and astrology. Printed Pages: 768., Viva Books Private Limited, 2004, Northwestern Univ Press, January 1960. Hardcover. Acceptable/No Jacket. ex libris Hardcover, Northwestern Univ Press, Indiana University Press. Tight and square trade paperback. Light edge wear, creasing down spine back and fading to spine. Underlining and notations in margins by previous owner. Inside back cover also has a few notations. A close analysis of the major novels of D. H. Lawrence. . Good. Soft cover. 1964., Indiana University Press, 1964, Carnegie Museum of Art. Used - Good. Good condition. Slightly dampstained., Carnegie Museum of Art, Viva Editions. PAPERBACK. 1936740826 We carry new, used, and remaindered books - some books may have remainder mark and/or underlining. We often have multiple copies per title - and have over 20,000 discounted titles available. Symposium Books is an Independent Bookstore with locations in Providence, RI near Brown University and RISD and in East Greenwich, RI. We are dedicated to providing our customers with the widest selection of scholarly, literary and quality art books. Expedited shipping is available. We pride ourselves on offering prompt, reliable customer service and a no hassle return policy. . Fine., Viva Editions, Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New. 2014., Consejo Nacional para la Cultura y las Artes, 2014<

ISBN: 9703509118
Paperback, [EAN: 9789703509119], Consejo Nacional para la Cultura y las Artes, Consejo Nacional para la Cultura y las Artes, Book, [PU: Consejo Nacional para la Cultura y las Artes], Cons… Más…
Paperback, [EAN: 9789703509119], Consejo Nacional para la Cultura y las Artes, Consejo Nacional para la Cultura y las Artes, Book, [PU: Consejo Nacional para la Cultura y las Artes], Consejo Nacional para la Cultura y las Artes, Durante los ultimos 25 anos un buen numero de poetas, narradores, dramaturgos y ensayistas han enriquecido y transformado nuestra tradicion literaria. Se trata de escritores originales y activos, cuyas obras -parte fundamental del panorama de las letras mexicanas- merecen ser mucho mejor leidas y conocidas. La coleccion La Centena, en sus vertientes de narrativa, poesia, teatro y ensayo, esta dedicada a recuperar esas obras significativas y a valorar a sus autores. Victor Diaz Arciniega es uno de los principales investigadores e historiadores de la literatura y la cultura mexicanas, entre sus principales trabajos se encuentran Voces para un retrato: ensayos sobre Alfonso Reyes e Historia de una casa: Fondo de Cultura Economica, 1934-1994. Se ha ocupado de figuras como Alejandro Gomez Arias, y Jorge Ibargüengoitia. Dentro de un estilo muy propio, que combina entrevistas con epistolarios, reflexiones ensayisticas con apuntes biograficos Mario Azuela, retrato de viva voz es un ejemplo pleno de lo que Diaz Arciniega busca, en forma de semblanzas corales que entretejen testimonios, contexto y personalidad para mejor reflejar la personalidad del autor estudiado., 1000, Subjects, 1, Arts & Photography, 2, Biographies & Memoirs, 3, Business & Money, 3248857011, Calendars, 4, Children's Books, 12290, Christian Books & Bibles, 4366, Comics & Graphic Novels, 5, Computers & Technology, 6, Cookbooks, Food & Wine, 48, Crafts, Hobbies & Home, 8975347011, Education & Teaching, 173507, Engineering & Transportation, 301889, Gay & Lesbian, 10, Health, Fitness & Dieting, 9, History, 86, Humor & Entertainment, 10777, Law, 17, Literature & Fiction, 173514, Medical Books, 18, Mystery, Thriller & Suspense, 20, Parenting & Relationships, 3377866011, Politics & Social Sciences, 21, Reference, 22, Religion & Spirituality, 23, Romance, 75, Science & Math, 25, Science Fiction & Fantasy, 4736, Self-Help, 26, Sports & Outdoors, 28, Teen & Young Adult, 5267710011, Test Preparation, 27, Travel, 283155, Books<
ISBN: 9789703509119
Indiana University Press, 1964-01-01. Paperback. Good. Good paperback. Pages are clean and unmarked. Covers show minor shelf wear. Crease on spine. A slight musty smell.; 100% Satisfact… Más…
Indiana University Press, 1964-01-01. Paperback. Good. Good paperback. Pages are clean and unmarked. Covers show minor shelf wear. Crease on spine. A slight musty smell.; 100% Satisfaction Guaranteed! Ships same or next business day!, Indiana University Press, 1964-01-01, Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New., Consejo Nacional para la Cultura y las Artes<
2005, ISBN: 9789703509119
Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New. 2005., Consejo Nacional para la Cultura y las Artes, 2005
ISBN: 9789703509119
Consejo Nacional para la Cultura y las Artes. PAPERBACK. 9703509118 . New., Consejo Nacional para la Cultura y las Artes

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Detalles del libro - Mariano azuela, retrato de viva voz (Spanish Edition)
EAN (ISBN-13): 9789703509119
ISBN (ISBN-10): 9703509118
Tapa dura
Tapa blanda
Año de publicación: 2010
Editorial: Consejo Nacional para la Cultura y las Artes
Libro en la base de datos desde 2015-10-17T20:40:56+02:00 (Madrid)
Libro encontrado por última vez el 2019-07-10T16:10:07+02:00 (Madrid)
ISBN/EAN: 9789703509119
ISBN - escritura alterna:
970-35-0911-8, 978-970-35-0911-9
Mode alterno de escritura y términos de búsqueda relacionados:
Título del libro: mariano

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